Returns & Exchanges

When you order from us, we want you to be free from worry, so we extend to you our no-risk guarantee of satisfaction. If you are not satisfied with your purchase for any reason, simply contact or e-mail us for a returns number within 14 days and then return the item (at your cost) to us in its original condition for an exchange or full refund less postage.

For Christmas orders we will extend the time for returns until 9th January.

Returned products must meet the following criteria for an exchange or refund:

  1. The item must be in resalable condition.

  2. The item must be in the original packaging with all tags/documentation still in place.

Failure to meet the above conditions may result in an exchange/refund request being declined. Please contact our customer service team if you have any questions or queries regarding your return. Please note returns can take between 7-10 business days to receive and we process within 48 hours of receiving the return.

Faulty, Damaged or Incorrectly Delivered Goods

If an item is faulty it will be replaced under the terms of the Warranty. Please contact us in the first instance for technical support. Contact Us.

If the item is faulty, we will provide details of where to send it for repair or replacement.

Polar Watches

Polar Heart Rate Monitors

For Faulty Polar Heart Rate Monitors please contact us in the first instance otherwise if your product is within the warranty period (i.e. within 12 months of the purchase date) you can call call Polar Electro (UK) Limited on 01926 310330 Option 2 and speak to their customer services department. They will help diagnose whether your product is faulty and try to resolve the issue or advise you to send the product back to them for a replacement. If you need to send it back t them you will need to provide all your contact details plus proof of purchase in order to get a replacement.

We will pay return postage costs for an item that arrives to you broken or damaged, or is defective in any way.

Sometimes we may send out the wrong product by mistake. If you receive a product and it is not the one your ordered or there is an item missing from your order please contact us immediately. We will refund reasonable postage costs that you may incur in sending an incorrect item back to us.

We will not accept any returns, faulty or otherwise unless you have contacted us first for a returns number. Contact Us.

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Returns and Exchanges | Fitsense Sports