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Write to: Fitsense, 16 Brassmill Enterprise Centre,
Brassmill Lane, Bath, BA1 3JN
  ...fitsense customer service  
At Fitsense our mission is to offer fast delivery, expert advice and a straightforward buying experience to all our customers. All of our staff are athletes at Olympic, International and National levels and are committed to offering you a World Class service.
Please use the links below to find answers to your questions
Shopping Online
Shopping for the first time-user
How fast will I get my order?
What is Price Match protection?
Delivery Information
Item Availability
Order Confirmation
Returns and Exchanges
Reviewing/Modifying your order
Order Status and Cancellation
Link to Us
Security and Privacy
Security guarantee
Warranty information
 
 
...shopping online
Shopping for the First Time User
How do I get started shopping?
The Search Box
You can use the search box in the navigation bar by typing in a keyword, phrase, product name or item number into the search box. You can do more advanced queries with the Advanced Search Feature
Gift Finder
Looking for a gift for a certain occasion or price? Use our gift finder to search by price or our Advanced Search feature to browse by category, keywords and price.
Browse by Category
Simple choose the category you wish to view by clicking the links on the left or the 'Products' button above.
How fast will I get my order
All orders are processed between 8 a.m. and 4 p.m., Monday to Saturday. Your order will be dispatched within 24-48 hours, unless otherwise noted. Please see below for further delivery information
 
What is Price Match Protection ?
Simply if you find a cheaper product elsewhere on the Internet, we are happy to match or beat this price. Just email the details of the product you have found including where you found it (i.e. Website URL) and we will get back to you with a Fitsense Price to match it!

PriceMatch™ is only available for authorized retail stores/websites. Rebate and discount prices that violates the MAP (Minimum Advertized Price) Policy of manufacturers are not available for PriceMatch ™

100% Purchase Satisfaction!
With the Fitsense PriceMatch™ Protection Policy your purchase is covered for 30 days from the time of purchase. If you find a lower price within this time simply contact us and we will refund you the difference - We want you to be 100% satisfied with your purchase from Fitsense
 
Delivery Information
Delivery is free for all items at Fitsense. No hidden charges! You can view the delivery time for each product on the product details page. Delivery times vary between 1 and 5 days depending on the specific product but more precise information can be found by viewing the product. Each order is posted Royal Mail First Class Recorded or Next Day Special Delivery (optional extra) to ensure that you receive the order in the fastest and most secure way.
Please ensure that you provide a valid street address with each order.
Do you accept international orders?
Additional charges apply to international orders. You will be contacting via email of postage costs incurred after the order has been placed
 
Item Availability
Each product page displays a real-time stock level. To check the product availability status, just browse to the specific product page
 
Order Confirmation

When does my order show up on my credit or debit card statement?

All orders are processed through World Pay, so details should appear on your bank statement within 2-3 working days
How do I know you received my order?
You will receive confirmation via email once your order has been placed through our website. It will detail your order quantity, item(s) description, the total cost of your purchase as well as your customer number. You will receive a second e-mail confirming that your order has been despatched.
 
Returns and Exchanges

When you order from us, we want you to be free from worry, so we extend to you our no-risk guarantee of satisfaction. If you are not satisfied with your purchase for any reason, simply return it in its original condition within 30 days for a replacement or full refund.

Fitsense will pay return postage costs for an item that arrives broken or damaged, or is defective in any way, or is not the item that was ordered. Simply telephone Customer Services at 01225 780410 from 9.00am to 5.00pm (Mon - Fri) and request a return document and instructions. All Items should be returned to:

16 Brassmill Enterprise Centre,
Brassmill Lane,
Bath,
BA1 3JN


When returning the item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us.

Returned products must meet the following criteria for refund:
1. The item must be in resalable condition
2. The item must be in the original packaging with all tags/documentation still in place

A 15% restocking fee will be deducted from your refund if the above conditions are not met. Please contact our customer service team if you have any questions or queries regarding your return. Please note returns can take between 7-10 business days to receive and we process within 48 hours of receiving the return.

 
Reviewing/Modifying your order
If you need to make an ammendment to your order with fitsense, email us or call and we shall make the necessary changes..

E-mail us at (note: You must include your name, postal address and e-mail address).
 
Order Status and Cancellation
You can check the status or your order at any time by clicking the 'Order Tracking' button at the top, or clicking here. You will require your Order ID number and the email address you used for the order.
How do I cancel my order?
You can tick "Remove" at any time to clear an item from your shopping basket. Should you change your mind after completing the checkout process, simply contact Customer Services which will cancel your order if it has not already been despatched.

E-mail us at (note: You must include your name, postal address and e-mail address).
 
...security and privacy
Security and Privacy Guarantee
Your online credit card transactions are secure with Fitsense. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information.
safe online shopping starts with shopsafe

How can I tell if a site is safe?

Safe Shopper UK : online shopping made easy

You can configure Internet Explorer or Netscape browsers to alert you to secured pages or sites. Microsoft Internet Explorer displays a security icon in your browser's status bar. To view the certificate, double click on the icon. W hen the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.
Netscape Navigator also displays an icon or https:// in your browser's address field to indicate a secure connection. To view the certificate double click on the icon in your browser's status bar
 
Warranty Information
Fitsense is an authorized retailer of all our products. All products are covered by a full manufacturer’s warranty. Please refer to your product user manual for warranty/repair details.
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