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| returns & exchanges... |
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| how to return an item |
 Returns and Exchanges
When you order from us, we want you to be free from worry, so we extend to you our no-risk guarantee of satisfaction. If you are not satisfied with your purchase for any reason, simply return it in its original condition within 7 days for a replacement or full refund.
If you want to exchange your product for something else where you have ordered the wrong thing you will have to pay for the postage for the alternative product.
We will pay return postage costs for an item that arrives to you broken or damaged, or is defective in any way, or is not the item that was ordered. Please note that postage charges are not refundable if the above doesn't apply.
If an item is faulty after 14 days it must be returned to the manufacturer to be replaced under the terms of the Warranty. Please contact us for details of where to send faulty items.
When returning the item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us. Please ensure that the item is well packaged to prevent damage in transit.
We will not accept any returns unless you have contacted us first for a returns number.
Returned products must meet the following criteria for refund:
1. The item must be in resalable condition
2. The item must be in the original packaging with all tags/documentation still in place
Failure to meet the above conditions may result in a refund request being declined. Please contact our customer service team if you have any questions or queries regarding your return. Please note returns can take between 7-10 business days to receive and we process within 48 hours of receiving the return.
Warranty & Support
If an item arrives to you damaged or there is an 'out of the box' failure, we will issue you a replacement straight away upon receipt of the faulty item
We offer a 14 day money-back guarantee but if the item develops a fault after this time, we will assist you in sending it back to the manufacturer and ensure that the faulty component is replaced or repaired by the manufacturer under warranty. We cannot swap the unit for an alternative, offer an upgrade or make a refund but will ensure that the problem is resolved in the fastest possible time.
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| Contacting Us |
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| You can contact us at any time by emailing contact@fitsense.co.uk or filling out our online form here. If you need to write to use, please send to: Equestrian Ventures Limited, 5 Riversdale Mews, Riversdale Road, West Kirby, Wirral CH48 4LQ |
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