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Returns & exchanges

Exchanges & Refunds

When you order from us, we want you to be free from worry, so we extend to you our no-risk guarantee of satisfaction. If you are not satisfied with your purchase for any reason, simply click here to e-mail us for a returns number within 14 days and then return the item in its original condition for an exchange or full refund.

If you want to exchange your product for something else where you have ordered the wrong thing you will have to pay for the postage for the alternative product. We offer free delivery on orders of over £50 but only for the initial order, not any subsequent delivery as a result of an exchange.

Returned products must meet the following criteria forand exchange or refund:
1. The item must be in resalable condition
2. The item must be in the original packaging with all tags/documentation still in place

Failure to meet the above conditions may result in an exchange/refund request being declined. Please contact our customer service team if you have any questions or queries regarding your return. Please note returns can take between 7-10 business days to receive and we process within 48 hours of receiving the return.

Faulty, Damaged or Incorrectly Delivered Goods
If an item is faulty it will be replaced under the terms of the Warranty. Please contact us in the first instance for technical support. Click here to e-mail us now
If the item is faulty, we will provide details of where to send it for repair or replacement.

For Polar Watches and Breo Sport Products see below:

Breo Sports Watches
For Faulty Breo Sports Watches please return to Breo Sport directly with a copy of your proof of purchase in order to get a replacement. Their address is:

Breo Sport
Breo Sport
16a Tom Johnstone Road
West Pitkerro Industrial Estate
Broughty Ferry
Dundee
DD4 8XD
United Kingdom

Polar Heart Rate Monitors
For Faulty Polar Heart Rate Monitors please contact us in the first instance otherwise if your product is within the warranty period (i.e. within 12 months of the purchase date) you can call call Polar Electro (UK) Limited on 01926 310330 Option 2 and speak to their customer services department. They will help diagnose whether your product is faulty and try to resolve the issue or advise you to send the product back to them for a replacement. If you need to send it back t them you will need to provide all your contact details plus proof of purchase in order to get a replacement.

We will pay return postage costs for an item that arrives to you broken or damaged, or is defective in any way.

Sometimes we may send out the wrong product by mistake. If you receive a product and it is not the one your ordered or there is an item missing from your order please contact us immediately. We will refund reasonable postage costs that you may incurr in sending an incorrect item back to us.

We will not accept any returns, faulty or otherwise unless you have contacted us first for a returns number. Click here to e-mail us

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HOW TO CONTACT US

Call: +44 (0) 151 324 2201,

Enquiry form - Click Here

Write to us at:

Equestrian Ventures Limited,
5 Riversdale Mews,
Riversdale Road,
West Kirby,
Wirral
CH48 4LQ
England

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